Manpower Service Policy
At ManpowerGroup (trading as Manpower, ManpowerGroup Solutions and Experis) we are committed to the fair resolution of your issues and concerns. We will work towards resolving any issues and concerns quickly and efficiently, in accordance with our Service Issues and Complaints Handling Procedure.
If you wish to register an issue, the best way of ensuring a fast and efficient resolution is to contact your local Manpower or Experis office. Please allow a reasonable period of time for ManpowerGroup staff to investigate and respond.
Before contacting ManpowerGroup, you should collect any relevant supporting documentation, such as contracts, letters, emails and other correspondence relevant to the issue. Failure to do so may mean that ManpowerGroup is unable to investigate your issue as thoroughly as we would like or that any investigation is prolonged whilst ManpowerGroup attempts to gather evidence.
If you are dissatisfied with the response you receive from your local ManpowerGroup representative then we will escalate the matter to higher management. Alternatively our contact details are:
The Managing Director Manpower Services (NZ) Pty Ltd Level 22 Darling Park Tower 2 201 Sussex Street SYDNEY NSW 2000 Or click on ‘Contact us’ at www.manpowergroup.co.nz
ManpowerGroup reserves the right not to investigate an issue that is frivolous, vexatious, abusive or offensive. Furthermore ManpowerGroup will not tolerate behaviour towards its employees that may be considered to be offensive or threatening.
If an issue cannot be resolved to your satisfaction by ManpowerGroup, you can contact the Recruitment & Consulting Services Association Ltd. The contact details for the RCSA (New Zealand and Australia) are:
RCSA Ethics Registrar
PO Box 18028
Collins Street East
MELBOURNE
VIC 8003
www.rcsa.com.au
[email protected]
